At our jewelry store, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or fit your needs as anticipated. Therefore, we have implemented a comprehensive refund and return policy to ensure your peace of mind.

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If for any reason you are not satisfied with your jewelry purchase, you may return it within 30 days from the date of purchase for a full refund or exchange. Please note that the item must be in its original, unworn condition with all accompanying documentation and packaging intact. We kindly ask you to include the original sales receipt or proof of purchase when initiating a return.

 

To initiate a return, please reach out to our customer service team who will guide you through the process and provide you with a return authorization number. This number is essential to ensure a smooth and efficient return process. We recommend using a trackable shipping service to return the item to us, as we cannot be held responsible for any loss or damage that may occur during transit.

 

Once we receive the returned item and verify its condition, we will promptly process your refund or exchange. Refunds will be issued to the original form of payment, while exchanges will be processed for the desired item, subject to availability.

Please note that certain customized or engraved items may be non-refundable or subject to a restocking fee. Additionally, for hygiene reasons, earrings and body jewelry are non-returnable.

 

Our refund and return policy aims to provide you with a hassle-free experience and ensure your complete satisfaction. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer service team. Your happiness and confidence in our products are of utmost importance to us.